Refund policy

60-Day Return and Refund Policy

We want you to feel confident when purchasing from The Salus. You may request a return within 60 days of receiving your order.

Return Eligibility

To qualify for a return:

  • Contact us within 60 days of delivery.

  • The product may have been reasonably tested but must be clean and undamaged.

  • All accessories, cables, instructions and original packaging must be included.

  • You must provide your order number or proof of purchase.

  • The product must not have been damaged through misuse, neglect or improper handling.

To request a return, email info@thesalus.shop with your order number and reason for returning the product.

Please do not return your order before contacting us. Once your return request has been approved, we will provide the return address and instructions.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted or change-of-mind item.

If an item arrives faulty, damaged or incorrect, The Salus will cover the reasonable return shipping cost. Please contact us promptly and provide clear photographs or a video showing the issue.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives. If your product is faulty, damaged or incorrect, contact info@thesalus.shop as soon as possible so we can assess the issue and provide an appropriate solution.

Refunds

We will notify you after receiving and inspecting your return.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

Express delivery charges and return shipping costs are not refundable unless the item was faulty, damaged or incorrect.

Exclusions

A return may be refused if:

  • The return request is submitted more than 60 days after delivery.

  • The product has been damaged through misuse, neglect or improper handling.

  • Essential accessories or components are missing.

  • The product presents a hygiene or safety concern because of improper use or handling.

  • The item is a gift card.

  • The item was marked as final sale, where permitted by applicable law.

Free Gifts

Any unused free gifts supplied with an order should be included with the return. Please contact us if a free gift has already been opened or used so we can confirm the available return options.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.

Order Cancellations

If your order has not yet been dispatched, contact us as soon as possible. We will try to cancel it, but cancellation cannot be guaranteed once processing or shipping has begun.

Your Legal Rights

This policy is provided in addition to any rights you may have under applicable consumer-protection laws. Nothing in this policy limits any rights that cannot legally be excluded or restricted.

Contact Us

For return and refund enquiries, contact:

The Salus
Email: info@thesalus.shop