Shipping policy

Shipping Policy

The Salus currently ships to addresses available during checkout.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. During busy periods, processing may take slightly longer.

Shipping Options

Free Standard Shipping

Free standard shipping is included with every order.

Estimated delivery time after dispatch: 7–15 business days.

Express Shipping

Express shipping may be available for an additional charge displayed at checkout.

Estimated delivery time after dispatch: 4–8 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, public holidays, severe weather, customs processing or other circumstances outside our reasonable control.

Tracking Your Order

When tracking becomes available, it will be sent to the email address provided during checkout. Please allow up to 48 hours after dispatch for tracking information to update.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact info@thesalus.shop as soon as possible. We will try to update the address, but changes cannot be guaranteed once an order has been processed or dispatched.

Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If there has been no tracking update for seven business days, contact us at info@thesalus.shop with your order number so we can investigate with the shipping carrier.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, contact us promptly at info@thesalus.shop.

For damaged deliveries, please include clear photographs of the product, packaging and shipping label. We will review the matter and arrange an appropriate resolution where applicable.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location.

  • Ask other members of your household.

  • Check with neighbours or building management.

  • Contact the shipping carrier.

If the package still cannot be found, email info@thesalus.shop and we will assist with an investigation.

Customs, Taxes and Import Charges

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Where these charges are not collected during checkout, the customer is responsible for paying them.

Contact Us

For shipping enquiries, contact:

The Salus
Email: info@thesalus.shop